It is often said that the customer is always right. Obviously, this is suggesting that the customer should always be accommodated in whatever he or she wants. And, to some extent this is a good policy. It can often lead to a very happy and satisfied customer. But not always.
I have always tried to maintain a positive outlook. Even when things get difficult, it’s not impossible to envision things improving. But these days, I’m finding that it is taking a lot more mental energy to combat the negative energy that seems to be pervading everything.
There’s an old expression: Out of sight, out of mind. People will not do business with you if they do not know you are there. Even people who have done business with you in the past tend to forget about you once the current transaction is completed. Staying in sight is important.