In business, it is imperative that we maintain a positive energy. This is essential for good customer relations as well as a strong, positive work environment.
You can sense energy when you enter a shop. It can be an almost tangible feeling. Is the shop well organized and clean? Do the people working there look content? Or are they scowling and obviously unhappy?
Clients can pick up on this and it can make or break a deal. As a business owner, it is part of your job to make sure the energy stays on a positive note. If you are down, it is most likely that everyone else in the shop is going to be down as well.