Bosch announced an expansion of its customer service offerings with E-Repair, allowing owners of the company’s tools to have a customized repair-submission and tracking system at the click of a button.
"We understand how important it is for our customers to minimize downtime and to get back on the job," Bosch director of product service Randy Valenta said in a statement. "With the newly expanded Bosch E-Repair process, we've elevated our industry leading repair service to offer yet another time-saving solution for owners."
Through Bosch E-Repair, service and repair options are streamlined, creating a standardized communications process from start to finish. Owners can submit a tool repair request, access a prepaid UPS shipping label to ship tools to one of six regional Bosch factory service centers or one of over 500 authorized service centers.
"We've optimized the process to decrease wait time and increase transparency, while continuing to offer our industry-leading repair services such as MaxVantagePro," Valenta added. "Under MaxVantagePRO, the repair cost is not to exceed at approximately half of the tool's replacement price so customers will never overpay for their repair, and if we can't repair it at the MaxVantage price, we'll replace it with a Bosch factory reconditioned tool at the MaxVantage price."
For information, visit www.boschtools.com.