Bosch marks service milestone

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Bosch Power Tools is celebrating the 10-year anniversary of RapidRepair, its tool repair service. Launched in 2002, RapidRepair can be found in a network of more than 700 service locations throughout the U.S.

RapidRepair is the only power tool repair service to offer a five-day guarantee, ensuring each customer's tool will be repaired or replaced within five days or the service is free of charge, according to the company.

Bosch says it has made improvements to its RapidRepair partner offerings since its launch, including the UPS Campus Ship System, which reduces administrative activity and costs while offering substantial freight pricing benefits.

The service also features MaxVantagePro, a not-to-exceed pricing system that guarantees customers will never overpay for a repair. Under MaxVantagePro, the repair cost is capped approximately half of the tool's replacement. If a Bosch tool can't be economically repaired at the MaxVantagePro price, the company will replace it with a reconditioned tool within five days.

The MaxVantagePro system also offers customers a one-year repair warranty, four times the standard repair warranty of 90 days.

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