It is often said that the customer is always right. Obviously, this is suggesting that the customer should always be accommodated in whatever he or she wants. And, to some extent this is a good policy. It can often lead to a very happy and satisfied customer. But not always.

Here we go again. Threats of a government shutdown, plunging stock markets, bickering over totally irrelevant issues while the real business gets pushed to the side.

I was talking recently to a guy who loves woodworking. He has a small shop set up in the garage and spends every spare moment in it.

Every woodworker has been inspired by something that steered us into this work.

It’s not unusual or unreasonable for people to want something unique. We are not all the same and that’s a good thing.

There’s an old expression: Out of sight, out of mind. People will not do business with you if they do not know you are there. Even people who have done business with you in the past tend to forget about you once the current transaction is completed. Staying in sight is important.

It wasn’t too long ago when it seemed like someone was coming into the shop looking for work about every day. These days, it’s a rare occurrence.