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Prepare for defects and fix them quickly

If you produce a finished wood product with the intention of making a profit, you've had to deal with a defective or damaged product at the delivery site.

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But what is a defect? You may know what it is when you see it and your customer certainly knows, but can you describe it in such a way that your installers know what it is? Can you put it in writing? And will everyone agree with you?

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