Residents of Southern California want to set themselves apart from their neighbors and Corbin Turner, owner of CCS Cabinets in San Diego, has his business motto, "any size, any shape, any style," for that very reason.
Turner, who established his cabinetry shop in 1987, says that offering a diverse scope of custom work has led to a loyal following of clients who've been excellent about creating referrals. And referrals have been his only form of obtaining work, aside from his website, for more than 20 years.
Owner of: CCS Cabinets
Location: San Diego
Shop size: 4,600 sq. ft.
Number of employees: 6
Average gross: $1 million
About: The company primarily designs, builds, delivers and installs custom cabinetry and millwork to homeowners in Southern California. Sluggish economic times have pushed the company to take on more commercial projects in recent years.
Quotable: “I like the whole facet of cabinetry from the design process through seeing the finished product. One of the things we’ve built our reputation on is not only giving our clients what they request, but giving them an experience that’s truly enjoyable. Every single client is the next referral.”
"We do anything from one little bathroom cabinet to a 27,000-sq.-ft. house all the way through. It's quite a range that we handle. I would say we specialize in custom kitchens and whole home cabinetry - those are really our niche. And one of the things I build on, aside from good products and services, is clients get whatever design and style they want. It doesn't really matter what it is. Once the client explains what it is they want, we're going to give it to them," says Turner.
General offerings include design and build services for custom millwork, casework and cabinetry, CNC custom-milled parts and components, as well as cabinetry and wood repair services for residential clients, mostly throughout the coastal communities in San Diego. The company also handles a fair amount of commercial work within the county. With state-of-the-art design software, CNC manufacturing and seasoned craftsmanship, the jobs come together seamlessly and with precision.
Turner's business insight is as valuable as his equipment and shop help. He knows the importance of keeping his business volume within his means so the entity can remain manageable.
"I've really been so fortunate over the years to be so busy, I've probably turned away almost as much work as what's come in, because I really want to give the people what they want with the quality they've come to expect from CCS. That kind of service results in clients telling their family and friends about you."
Born to build
Turner was born and raised in Southern California. His father was a successful land developer and Turner had ideas about following in his footsteps. From as early as age 10, he remembers helping his father on construction sites on weekends and during the summers. Right out of high school, he worked for several local construction companies. It was there he really started honing the skills that would later lead to his love and passion for woodworking.
It didn't take long for Turner to realize his purpose was to run his own business in the fine-woodworking realm and he established CCS in 1987. The initials once stood for Custom Craft Specialties, but the business name is now simply CCS Cabinets. With the help of his first two employees, the business sprouted with residential kitchen cabinetry for the remodeling market.
As the business grew, he experienced an increased volume of clients requesting new cabinets, which has remained the scope of the business ever since. His first shop was in the Mission Valley area of San Diego. He moved to a larger shop in the late 1990s and he became part of the distinctive Cedros Design District in Solana Beach. A fire forced the company to relocate in 2008. Tuner's current shop is in the Sorrento Mesa area of San Diego. After many years of fine-tuning, the company now has the right amount of space and equipment, along with a group of talented employees.
Turner says the secret to acquiring clients is striving to present them with good products and service. The natural outcome is new jobs through referrals.
"You just give them what they want and a little extra and the phone rings," he says with confidence. "Some want to be more involved than others. Some want to be a part of every detail, while some could care less. Wherever they're at, we're a good fit for any situation."
The job "strike-zone," as he refers to it, couldn't be more convenient. "About 90 percent of all our work is within 15 miles of the shop," says Turner. Clients are described as medium- to high-income individuals living along and around the coastal areas of La Jolla, Del Mar, Rancho Santa Fe, Fairbanks Ranch, Solana Beach, Encinitas and Carlsbad. CCS has also shipped cabinets to clients in Hawaii and Japan.
"We probably average 12 to 15 kitchens a year along with a handful of complete home packages that often require custom cabinetry throughout. We also produce several smaller projects to fill the gaps in between, such as bath cabinets, TV built-ins, home offices and such."
From the start, the customer base has been homeowners and a few select contractors, architects and designers. About two years ago, commercial work started trickling in from doctor's offices, schools, fire stations and other public facilities. Turner says the weight of the economy contributed to this shift and now the company is more diverse.
"The residential end has slowed noticeably due to the decline in the recent economy. As the financial institutions continue to stabilize and begin making general funds and loans available, homeowners will began to move forward on their remodels and new homes again," says Turner.
"Many local contractors and trades of all types have been very slow. Several I know have simply just tossed in the towel while many of us are just working through and pressing on for brighter days."
Style preferences run the gamut from traditional to contemporary. However, Turner says the trend is leaning toward the modern look, which includes more frameless cabinetry.
"In our world, we do such a variety of things, it's hard to capture any solid trends - the trend is everyone is different. Out of two clients, one could just hate what we're doing for the other one and vice versa. So you've really got to define their sense of style and zero in on exactly what their needs and wants are individually.
"The Tuscan and Hacienda themes were quite popular until about a year or two ago, but are now tapering off into the more modern look with cleaner lines and less trim and applied moldings. Having said that, the classic Shaker/Craftsman style seems to always remain timeless. One style is not necessarily less expensive than the other. It all comes down to quality, materials and hardware specified."
Turner recalls the compliments on his work from one particular client and will never forget the words spoken that day.
" 'Nowadays everybody has time to do things twice, but nobody has time to do things right the first time.' These are the principals I continue to build my company on one job at a time."
Being so close to Hollywood, Turner has done work for a handful of celebrities from the beginning. He declines to mention their names, saying that mentioning them has never helped boost business and he doesn't want to give preferential treatment. The list includes several professional athletes and television actors.
If anything's particularly challenging to Turner, it's competition with the larger residential and commercial companies. He says many are large enough to absorb their own losses, so they get work at low prices to keep the doors open. He says this tactic is a threat to his work, but he knows the practice can't continue forever.
"We have been a [National Kitchen and Bath Association] member since 1997 and we've had more than a dozen projects featured in local and national magazines over the last 23 years. This certainly never hurts business and we're always grateful for the chance to reach new clients."